Effective Date: July 27, 2026
Welcome to Zen Cowork ("Zen Cowork," "we," "our," or "us").
We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, book a workspace, or use our coworking services.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide
When you create an account, purchase a membership, or book a workspace, we may collect:
Full name
Email address
Phone number
Mailing or billing address (if applicable)
Company name (if applicable)
Membership information
Booking details for desks, offices, meeting rooms, or other services
Payment-related information (processed securely by our payment providers)
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage information
Cookies and similar technologies
Facility Usage Information
While using our coworking space, we may collect information relating to:
Workspace and meeting room reservations
Printing usage through our printing services
Building access records (where applicable)
Security camera recordings within common areas of our facility
2. How We Use Your Information
We use your information to:
Create and manage your account
Process memberships and bookings
Provide access to our coworking facilities
Process payments
Manage printing services
Respond to customer inquiries
Improve our services and website
Maintain the safety and security of our facility
Comply with legal obligations
Send important service updates
With your consent where required by law, we may also send newsletters, promotions, or information about new services. You may unsubscribe at any time.
3. Booking and Member Management
We use Spacebring to manage memberships, bookings, and member accounts. Information you provide through our booking system is processed according to our instructions and may also be subject to Spacebring's privacy practices.
4. Printing Services
We use ezeep Blue to provide cloud printing services. When you print using our facilities, information such as your account details, print jobs, printer selection, page counts, and printing history may be processed to provide and manage the printing service and, where applicable, calculate printing charges.
5. Payment Processing
Online payments made through our website are securely processed by Stripe. We do not store your complete credit or debit card information on our servers.
Payments made in person at our location may be processed using Square or another secure payment provider.
Please refer to the privacy policies of these payment providers for information about how they handle payment information.
6. Security Cameras
To help maintain a safe and secure environment for our members, guests, and staff, security cameras are installed in common areas of our coworking space.
Camera recordings may be used for:
Building security
Incident investigation
Theft prevention
Safety monitoring
Compliance with legal obligations
Security cameras are not installed in private washrooms or other areas where individuals have a reasonable expectation of privacy.
7. Third-Party Service Providers
We work with trusted third-party providers that help us operate our business, including:
Spacebring (booking and membership management)
ezeep Blue (cloud printing)
Stripe (online payment processing)
Square (in-person payment processing)
Website hosting providers
Website analytics providers
These providers receive only the information necessary to perform their services on our behalf.
8. Cookies
Our website uses cookies and similar technologies to:
Remember your preferences
Improve website functionality
Analyze website traffic
Enhance user experience
You can disable cookies through your browser settings, although some features of the website may not function properly.
9. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information only for as long as necessary to:
Provide our services
Maintain business records
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements
11. Your Privacy Rights
Subject to applicable Canadian privacy laws, you may request to:
Access the personal information we hold about you
Correct inaccurate information
Withdraw consent where applicable
Request deletion of personal information where legally permitted
To exercise these rights, please contact us using the information below.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Zen Cowork
Email: connect@zencowork.ca
Website: https://www.zencowork.ca
Phone: 306-216-6634